About the broker
The wholesale and specialty team of a top-5 US broker, placing excess and surplus lines risks.
The challenge
Submissions for E&S lines arrived through every channel: email, portals, PDFs and spreadsheets, often incomplete and in no fixed format. There were more than the team could read and key in, so much of the processing went to an outsourced team, adding cost and delay before a broker even looked at the risk.
What ancep did
ancep’s agents read every submission as it lands, whatever the channel, and pull the risk details into a single record in the broker’s system. They flag what’s missing and chase it, then support the placement across E&S lines, from choosing the markets to comparing the quotes. Every action is logged with its source, so the team can see exactly what was done and why.
The result
The quote-to-bind ratio improved by 45%, spend on outsourced processing fell by 30%, and the agents were live within four weeks of starting. Volume that once needed an outsourced team is now handled in-house, across the placement workflow.
