A.C.I.C. compares every renewal, clause by clause, with ancep

A.C.I.C. is a specialist broker for credit insurance. From Vienna, it advises companies on credit insurance, factoring, surety and liquidity, and is part owned by RVM, the 5th largest insurance broker in Austria.

Many of its clients are groups of companies, where each company holds its own policy and cover outside the EU is often issued locally, in local currency and language.

• Proprietary policy admin system built in house
• Microsoft Azure

Every renewal has to be checked against the policy it replaces, and A.C.I.C. is known in the Austrian market for the quality and completeness of that work. Done by hand, it meant reading two policies side by side, often from different insurers and in different languages, finding every change, confirming that the changes the client had asked for were really made, and then explaining the rest to the client. Each comparison took hours.

ancep integrated on top of A.C.I.C.’s proprietary policy admin system, a legacy platform the team built in house, so nothing had to be replaced. Brokers launch the agents from inside that system, and the agents write their results straight back to it. For each renewal, the agents read the expiring and the renewing policy, along with any changes A.C.I.C. asked the insurer for, and set every clause and endorsement side by side. Each change is marked as requested or not, each request is checked against what the insurer actually did, and every figure links back to the page it came from. The agents then write a summary for the broker and draft the client email in German, in three parts: the changes the client asked for, other changes that matter, and everything else. The broker reviews it and sends it.

A.C.I.C.’s brokers now get hours back every week. Within the first four weeks of going live, over 50% of the team was running comparisons through ancep daily, giving them the time back to focus on client advisory work, while maintaining and improving the standard their clients expect.